FAQ's

1. Do I need to be home when the cleaners arrive? No, you don’t need to be present. However, we will need a way to access your home or office. Ideally, please provide a key or access code for entry. We do not recommend leaving doors unlocked, as it is not a secure option. 2. What cleaning supplies do I need to provide? We bring our own cleaning supplies, including vacuums. You will only need to supply trash bags and any specialized cleaning products you wish us to use that we do not carry. 3. What happens if something gets broken during cleaning? If an item is broken, our cleaning technician will inform you directly (or leave a note if you're not present). They will then contact our office to report the incident. Depending on the item’s value, we will either reimburse you or file a claim with our insurance company. 4. Are you part of a large chain? No, we are a family-owned business specializing in residential and commercial cleaning services. 5. Why do you charge sales tax on cleaning services? By state law, all cleaning service providers in Minnesota are required to charge sales tax on residential and commercial cleaning services. 6. Do you clean with teams or individuals? Our home cleaning services are typically performed by teams, ensuring consistency with each visit. Office cleaning may be done in teams or solo, depending on the size and scope of the cleaning project. 7. What if I'm not satisfied with the cleaning? If you are unsatisfied with the results, please contact us within 24 hours. We will arrange for a return visit at no extra charge to address the issue. If you prefer not to have us return, we will adjust your invoice for the unsatisfactory work. For one-time or move-in/move-out cleanings, we reserve the right to inspect the work before offering any discount. 8. How do you charge for one-time cleanings? We charge a minimum of 4 labor hours for one-time cleanings, billed at our standard rate. Please note that the quoted time may not be exact, as we cannot assess the property beforehand. One-time cleanings generally take 3 to 6 hours, but may require more time depending on the property's size and condition. You can set a budget limit, and we'll prioritize tasks to help keep within your budget. 9. Will the same cleaner come each time? While we strive to send the same cleaner each time, scheduling conflicts, illness, or employee changes may occasionally result in a different technician. If you're not satisfied with your cleaner, please let us know, and we will assign someone new. 10. Can I choose my cleaning day? We will do our best to accommodate your preferred cleaning day, though availability may vary. Once set, we aim to keep your schedule consistent, only changing it if requested by you or if an unavoidable issue arises. 11. What time will the cleaner arrive? Our cleaning hours are 7:00 AM to 6:00 PM, our team will arrive within the hour of you schedule clean time. While we can sometimes accommodate specific time requests, it is not always feasible. Office cleanings can be scheduled any day of the week, including weekends. 12. What if I am sick or on vacation? Do I still need to pay? No, we understand that cancellations can occur. Please notify us as soon as possible, and we’ll adjust our cleaning schedule accordingly. We prioritize reliability and will ensure we show up when expected. 13. How often will you clean my home or office? We offer weekly, bi-weekly, monthly, or one-time cleaning options for both residential and commercial services. For occasional Saturday cleaning, availability may be limited. 14. Do I need to prepare anything before cleaning? To ensure the best results, we recommend picking up clutter from floors and horizontal surfaces. Securing valuables like cash and jewelry is also a good idea, as small items can be easily missed during cleaning. This allows our staff to focus on the cleaning itself and provide you with optimal results. 15. Are there any tasks you do not perform? Our team is unable to climb above a step stool, lift objects over 50 lbs., handle pet or child-related tasks, clean pet waste, or address biohazards such as human waste or blood. We do not offer any services unrelated to standard home cleaning. 16. Should I lock up my pets during the cleaning? No, our cleaners are comfortable with pets as long as they do not pose a safety risk. If you prefer, you can secure your pets in a separate area during the cleaning. 17. Do you accept credit cards for payment? Yes, we accept Visa, MasterCard, and American Express. Please note there is a 3% service charge for credit card payments. 18. How do I start my home cleaning service? Contact Dust Bunnies, Inc. to address any questions or concerns you may have, then schedule a free, no-obligation consultation to receive your cleaning estimate. 19. Can I get a discounted price? Yes, we offer discounts for clients who pay for a full year of cleaning services in advance. Or through our referral program 20. Can you use my vacuum cleaner? Yes, we are happy to use your vacuum cleaner if you prefer. 21. Do you have a referral program? Yes, we offer discounts on future cleaning services for clients who refer friends, family, or neighbors that become regular customers. 22. How much is the referral discount? Typically, we offer up to 20% off for each successful referral. 23. Are you insured? Yes, we are fully insured and registered in the state of Minnesota. 24. How long have you been in business? We have been providing exceptional cleaning services since March 2004. 25. Are you hiring? Occasionally, we are looking for new cleaning technicians. Please fill out a form, and we will reach out if there is an opening. 26. Do you offer other services? Yes, please at our exclusive services tab. 27. Do you offer a satisfaction guarantee? No. But we will try our best to give you the best satisfaction we can! 28. Does your cleaning staff smoke? We have a strict policy that prohibits smoking inside your home. Our team will not leave cigarette butts on your property. 29. Are your cleaning staff trained? Yes, all cleaning staff undergoes training with an experienced technician who has been with Dust Bunnies, Inc. for at least six months and has demonstrated professionalism. 30. Do you accept cash payments? No, we only accept payments via check or credit card. 31. Do you carpet clean? We do offer carpet cleaning services, but it will have to be scheduled separate from your clean. 32. Are there any long-term contracts required to use your service? No, we do not require any long-term or short-term contracts. 33. How do I stop service? To discontinue service, simply call or email our office, and we will take care of the rest. 34. Do you wash cars? No, we specialize in home and office cleaning and do not provide car washing services. 35. Do you offer gift certificates? No. 36. Do you accept coupons? No. 37. What areas do you service? Please visit our website's home page to see the list of areas we serve. 38. How far will you travel for a job? We generally service locations within a 30-minute travel radius from our listed locations. 39. What if my area is not listed on your service area map? If your location is not listed, please call our office. We may still be able to accommodate your cleaning needs. 40. What happens if my cleaning technician leaves the company? If your regular technician is no longer available, we will assign a new technician to your service. 41. What is the best way to reach you? During business hours, you can contact us directly at (612)-438-4264. After hours, please leave a message on our voicemail or send us an email. 42. Do you regularly communicate with your clients? Yes, we keep our clients informed through a monthly updates for cleaning schedules and team notes. 43. Can I meet my cleaner before the service? We can provide a brief bio of our cleaning staff so you can familiarize yourself with your cleaner before their visit. 44. Can I get a price reduction if my cleaner finishes early? No, our pricing is based on the scope of work, not the time it takes to complete. Even if the cleaning is finished sooner than expected, the price remains the same. 45. Can I change the rooms that need cleaning? Yes, you can swap rooms as needed, as long as the workload is comparable. Switching a smaller room for a larger one may incur an additional charge. 46. Can I alternate rooms to be cleaned on a regular basis? Yes, we can accommodate rotating rooms based on your preferences. Just let us know, and we can arrange the cleaning schedule accordingly. 47. Do you move items to dust? Yes, we prefer to move items when necessary to ensure thorough dusting and the best possible results. 48. Are there any items you won’t move to clean? Yes, we do not move items that weigh more than 50 lbs. for safety reasons. 49. Will you polish my wooden furniture? Yes, we will polish your wooden furniture if you provide the appropriate polish. 50. Do you disinfect bathrooms and kitchens? Yes, we use disinfectant in bathrooms and kitchens, including on surfaces such as vanities, commodes, and kitchen countertops. 51. What type of cleaning chemicals do you use? We use a range of eco friendly commercial-grade cleaning chemicals designed to provide a high level of cleanliness and help maintain a germ-free environment. 52. Are you a "green" company? While we are not a completely "green" company, we use eco-friendly cleaning products. If have a specific product you would like us to use, then you must provide it. 53. Will you clean the bottom rungs of chairs? Yes, we will thoroughly dust the bottom rungs of chairs and other hard-to-reach areas. 54. Will you let my dog out into the yard and bring them back inside? We do not handle pet care. For the safety of both your pet and our staff, we recommend keeping your pet inside or in a designated area during cleaning. 55. Should I tip the cleaner? Tipping is appreciated but not required. Our staff takes pride in their work, and any tip is a kind gesture. 56. Will you pick up clutter before cleaning? We can assist with picking up clutter for an additional fee. Please discuss this at the time of your home tour to ensure proper planning. 57. Can you help me organize my clutter? While we focus on cleaning, we can assist with light organization tasks. For more extensive organization, we recommend hiring a professional organizer. 58. Will your staff perform minor repairs around my home? No, our staff is not authorized to perform repairs. We recommend hiring a professional handyman for any repair needs. 59. Will you take out the trash? Yes, we will gather all trash and take it to your outdoor garbage can. 60. Will you clean my ceiling fans? Yes, we will clean your ceiling fans as long as they are accessible with a step stool. 61. Can I choose my cleaner? Yes, if your preferred cleaner that is available for the requested time and day, you can select them for your cleaning service. 62. Do you mop floors? Yes, we damp mop all hardwood and tile floors as part of our cleaning services. 63. Will you steam clean my floors? Yes, we can steam clean your floors, but you will need to provide the steam cleaner. 64. What happens if my cleaner can’t make it on the scheduled day? If your cleaner is unavailable, we will offer you the option to reschedule, skip the cleaning, or assign a different technician on your regular day, depending on availability. 65. Does the cleaner do dishes? We do not wash dishes, but we will be happy to load your dishwasher for you if requested. 66. Can I get cleaning at my new home? Yes, as long as your new home is within our service area. 67. Do you have gift certificates? No. 68. Are your staff bonded? Yes, all of our cleaning technicians are bonded, and background checks are performed to ensure trustworthiness. 69. Do you mop wooden floors? Yes, we damp mop wooden floors using a pH-neutral cleaner designed specifically for wood. 70. Will you help clean my home? Currently, we are focused on providing professional cleaning services rather than directly assisting with cleaning tasks ourselves. 71. Will you visit my home to assess it before cleaning? We generally conduct in-person assessments for recurring clients, where we create a custom work order for each service. However, we do not conduct assessments for one-time cleanings. 72. I received an estimate over the phone for a one-time cleaning, but the cleaner said it would cost more. Why? Phone estimates for one-time cleanings are based on limited information. Once the technician sees the property, they may adjust the estimate based on the condition or size of the home. You can prioritize cleaning tasks to stay within your budget. 73. Can I get a copy of your insurance certificate? Yes, we can provide a copy of our insurance certificate upon request. 74. Will you rake the leaves in my yard? We do not offer lawn care or yard maintenance services. Our focus is on home cleaning. 75. Will you hand wipe my baseboards? Yes, we will hand wipe your baseboards. 76. Can I inspect the work before the cleaner leaves? Yes, we encourage you to inspect the work before our team departs to ensure everything meets your expectations. 77. Will you clean my chandelier? Unfortunately, we do not clean chandeliers due to safety concerns. 78. Can you remove streaks from my stainless steel refrigerator? Yes, we use specialized products to remove streaks and smudges from stainless steel appliances. 79. Can you remove rings from my commode? Yes, we use specialized cleaning products to remove stains and rings from the inside of the commode. 80. Do you have any cleaning tips for my glass shower door? Combine vinegar, rubbing alcohol, dish soap, and a splash of water into a spray bottle and it will do wonders! 81. Will you clean my windows? We clean inside windows but we do not currently offer window cleaning services for the exterior. However, we are happy to recommend a local professional who specializes in this area. 82. Do you clean inside air vents? We do not clean inside air vents as part of our regular cleaning services. However, we can recommend a professional air duct cleaning company if needed. 83. Can you remove pet odors from my home? Yes, we offer pet odor removal services. We use specialized cleaning products designed to neutralize pet odors effectively. 84. Do you clean ovens? Yes, we clean ovens as part of our deep cleaning services. Please specify this when scheduling your cleaning. 85. Do you clean refrigerators? Yes, we clean inside of refrigerators as part of a deep cleaning service. Ensure the fridge is empty before our cleaning staff arrives. Please specify this when scheduling your cleaning. 86. Do you offer one-time deep cleans? Yes, we offer one-time deep cleanings. These can be scheduled as a one-time service or periodically based on your needs. 87. How do I prepare for a cleaning? We recommend picking up any personal or valuable items from countertops and other areas to be cleaned. It’s also helpful to let us know if there are specific areas that need extra attention. 88. Do I need to be home during the cleaning? You do not need to be home during the cleaning. Many of our clients provide us with a key or access code for secure entry. 89. How do I know if my home is ready for a cleaning service? Your home should be free of clutter, especially on floors and surfaces that need cleaning. If you need help with decluttering, we offer additional services at an extra cost. 90. Do you clean walls and doors? Yes, we will clean doors and spot-clean walls as part of our cleaning services. 91. What happens if I’m not satisfied with my cleaning? If you’re not completely satisfied with the cleaning, please contact us within 24 hours. We will gladly return and address any concerns. 92. Will you clean my garage? We do not clean garages as part of our regular cleaning services. However, if you would like to have your garage cleaned, we can provide a custom estimate. 93. Do you clean unfinished attics and basements? We do not clean unfinished attics and basements as part of our standard services. If you need these areas cleaned, please let us know, and we can provide a custom quote. 94. Do you clean after renovation or construction work? Yes, we offer post-construction cleaning services. These cleanings typically include the removal of construction debris and detailed cleaning of all surfaces. 95. Can I cancel a cleaning appointment? Yes, you can cancel a cleaning appointment with at least 24 hours' notice without penalty. Cancellations made less than 24 hours before the appointment may incur a fee. 96. What if I need to reschedule my cleaning? If you need to reschedule, please let us know at least 24 hours in advance. We’ll work to accommodate your new preferred time. 97. Will you clean my apartment? Yes, we clean apartments as long as they fall within our service area. 98. Can I schedule a recurring cleaning? Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services. Simply let us know your preference, and we’ll set up a schedule that works best for you. 99. Do you clean rental properties? Yes, we clean rental properties, including vacation rentals and apartments. We can also provide move-in/move-out cleaning services for these types of properties. 100. Will you clean behind appliances? Yes, we clean behind appliances such as refrigerators and stoves if accessible. For larger appliances that are difficult to move, we may not be able to reach these areas without assistance. 101. Can I leave a special note for my cleaner? Yes, you can leave a note for your cleaner with specific instructions or requests. You can also communicate directly with our team ahead of time for special requests. 102. What if I need extra cleaning time? If you need additional time beyond the scheduled cleaning, please let us know. We can adjust your service to accommodate the extra time, depending on availability. 103. Do you offer move-in or move-out cleaning? Yes, we offer move-in and move-out cleaning services. These typically include thorough cleaning of all areas, including the kitchen, bathrooms, and all surfaces. Please contact us for more details. 104. Can I book a cleaning online? Yes, you can book a cleaning online through our website. 105. What if I don’t have all my cleaning supplies? We provide all necessary cleaning supplies for your cleaning service. If you have specific products you prefer, feel free to provide them. 106. Do you offer same-day cleaning services? Same-day services are available depending on availability. Please contact us as soon as possible to check if we can accommodate your request. 107. What is your policy for working with pets? We love pets! However, for the safety of both your pets and our team, we ask that pets be secured in another room or outside during cleaning. 108. Can I request a specific cleaning technician? If you have a preferred technician, we will try to accommodate your request, but it depends on their availability. 109. Do you clean light fixtures? Yes, we clean light fixtures as part of our deep cleaning services. If a fixture is especially high or difficult to access, please inform us beforehand. 110. Do you clean window blinds? Yes, we clean window blinds as part of our regular cleaning service. 111. Do you have a cleaning checklist? Yes, we have a detailed cleaning checklist to ensure consistency and thoroughness in our services. You can request a copy of this checklist if desired. 112. How do you handle special requests or sensitive areas? We are happy to accommodate special requests. Just be sure to inform us in advance if there are specific areas that require extra attention or if you need any particular cleaning methods. 113. Are your cleaners trained? Yes, all our cleaning staff undergoes thorough training in our cleaning methods and customer service protocols to ensure the highest quality results. 114. Do you offer overnight cleaning services? Currently, we do not offer residential overnight cleaning services. All our cleaning appointments are scheduled during regular business hours. Only commercial cleans can be schedule for overnights 115. Can I schedule a cleaning for a specific time window? Yes, we offer time windows for your cleaning. We will do our best to arrive within your preferred time, but please note that exact times may vary slightly due to traffic or scheduling. 116. Do you clean laundry rooms? Yes, we clean laundry rooms as part of our regular cleaning service, including wiping down machines and cleaning the floors and countertops. 117. What if I forget to provide a key or access code? If you forget to provide access, please contact us as soon as possible. We’ll reschedule or adjust the cleaning time to accommodate your needs. 118. Will you clean the outside of my house? We do not clean the exterior of your house as part of our regular service. However, if you need exterior cleaning, we can help you find a local specialist. 119. Do you offer post-event or party clean-up? Yes, we offer post-event cleaning services to help restore your home after parties or other special events.